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Webhelp signs partnership with Recast.AI to develop chatbot and artificial intelligence offering

PARIS, Dec 7, 2016

Leading global business process and customer experience outsourcer Webhelp, has announced a new partnership with Recast.AI that will allow the customer experience outsourcer to develop its ChatBot and artificial intelligence capabilities.

The partnership will bring together two leaders in their respective fields to ensure the power of artificial intelligence is harnessed and exploited to drive forward the customer experience industry.

The partnership between Webhelp and Recast.AI will make customisable ChatBots and AI powered customer experience solutions more widely accessible. This will enable Webhelp’s clients to easily implement highly personalised ChatBots, software that simulates human-like conversations through either voice or text based interactions. ChatBots can be deployed into multiple channels such as Messenger, SMS, In-App, Skype, Slack to improve convenience and customer experience.

Webhelp’s existing ChatBot offering will be accelerated as a result of this partnership.

daveen“Webhelp’s position as a technology enabler is incredibly important to us. The time and resources we are investing in the development of new technologies, such as chatbots, as well as establishing relationships with best-in-breed technology startups is what sets us apart from other customer experience and business process outsourcers.”

“We have been very impressed by the product Recast.AI has created, which they demonstrated when they won our ‘March of the Bots’ challenge at Viva Technology in the summer. We are excited about the prospect of working with them to disrupt customer experience expectations with the expert application of artificial intelligence technologies.”


“Webhelp is a leading global customer experience outsourcing business and has a huge experience as well as a fantastic reputation in this sector. We are delighted to work alongside Webhelp and add our expertise in artificial intelligence to expand their already impressive offer to conversational interfaces. I am confident that joining the relevant expertise and resources of both companies will lead to the development of new initiatives that will drive forward the potential of ChatBots and artificial intelligence in customer experience.”  


Press information:

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242, at heather.astbury@uk.webhelp.com

Justine Baron, press relations at Recast.AI, on +33 6 77 68 43 26, at justine.baron@recast.ai


About Webhelp
Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
From 26 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.
Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.
Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016.
More information can be found at www.webhelp.com
About Recast.AI
Founded in September 2015, Recast.AI is a collaborative artificial intelligence platform allowing developers to easily create conversational interfaces such as chatbots.
With more than 5,000 developers using the platform who have created more than 8,000 bots in less than 10 months, Recast.AI capitalizes on this technological and user experience expertise by assisting businesses wishing to implement new interfaces powered by conversation.
Having received 2 millions euros in funding from business angels and the Banque Publique d’Investissement (BPI) in its first year of existence, Recast.AI is working to demonstrate the considerable potential of conversational interfaces such as bots through highly efficient language, artificial intelligence (AI) and machine learning technologies.
More information can be found at https://recast.ai

Want to build your own conversational bot? Get started with Recast.AI !

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